RUSA

SUPPORT

RUSA Solutions offers a variety of support options that ensure that you are getting the most from your purchase.

Pre-Sales Support
General per-sales support and technical questions can be addressed by contacting RUSA Solutions at info@rusasolutions.com. General information will be provided within 2 business days and technical support within 1 business day.

After-Purchase Services
The following after-purchase services are provided for RUSA Solutions customers:

  • Product Support is available here.
  • Billing information is available here.
  • All other questions and inquiries can be directed to info@rusasolutions.com.

Product Upgrade Policy
Being a registered user of one or more RUSA Solutions products, you are entitled to a free copy of any minor updates to this product. For example, if you have purchased version 2.0 of the product, you will get all the further 2.x versions free.

In addition, once a next major revision (2.0, 3.0, etc.) of the software you have previously purchased is released, you can upgrade for 50% off the normal price. If the next major version is released within 90 days from your previous version purchase, you are entitled to a free upgrade.

The discounts are only available if you are purchasing the next version of software you have already purchased otherwise, no discounts are available. For example, if you have purchased version 1.x and now you want to purchase version 3.x you have to pay the full price.